Streamlining Operations and Driving Growth in Pediatric Practices

Pediatric practices today face increasing challenges from meeting the demands of children's healthcare and parental convenience, to managing overwhelmed front desks. AutoRemind offers digital tools that help tackle these challenges by enhancing client convenience, optimizing workflows, boosting loyalty, and improving branding. The result? Greater practice efficiency and increased appointment volume.

Gilbert Pediatrics, a pediatric practice with over thirty years serving children and their parents in the Southeast Valley AZ, is a clear example of how adopting these tools can improve patient experience, transform the workflow and maximize revenue.

Convenience: Two-Way Texting and Picture Messaging With busy parents at the core of pediatric clients, flexible digital communication is a must. AutoRemind’s two-way messaging system allows staff to exchange texts and pictures and families for both, administrative and clinical purposes. The platform supports team collaboration, ensuring prompt, coordinated responses from the appropriate staff.

Efficiency & Revenue Growth: Automated Reminders and Follow-Ups One of the most impactful improvements Gilbert Pediatrics made was adopting AutoRemind’s automated appointment reminders via text and email. As a result, 63% of patients who missed appointments rebooked automatically, without manual follow-up. Their Well Child Exam reminder campaigns alone generated over 1,200 appointments, keeping schedules full while reducing the burden on front desk staff.

Patient Loyalty: Birthday Greetings and Bulk Communication Gilbert Pediatrics remained top-of-mind with busy parents year-round by sending personalized birthday greetings and seasonal newsletters. A targeted email and social media campaign promoting sports physicals delivered over 20 additional appointments in just three weeks.

Branding: Reputation Management Tools A strong online reputation is crucial for pediatric practices to attract new families. With AutoRemind’s automated review request system, Gilbert Pediatrics significantly improved their ratings raising the Gilbert office score from 3.6 to 4.6 stars and the Mesa location from 3.1 to 3.9 stars.

Gilbert Pediatrics demonstrates how pediatric practices can successfully use digital tools to address operational challenges, elevate client experience, and drive appointment volume growth.